Refund policy

Return Information

If you have any questions about our products, please contact us directly first to make sure it is clear as to what you will be receiving. We stand behind our product quality 100% and believe that all customers will be satisfied with their order.

We are currently not accepting any returns unless a production error has been made on our end. In this case, we have a 5-day return policy, meaning you have 5 days after receiving your item to request a return.

A refund will be issued after we have received your return in the same condition as it was shipped. Unworn or unused, with tags, and in its original packaging.

Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned in the case of a return. You’ll also need the receipt/order confirmation or proof of purchase.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. There are absolutely NO REFUNDS under any circumstance on digital products/eBooks.